ABOUT THE FOUNDER
A Patient Advocate is a trained professional who serves as a go-between for patients and their family members and representatives of the healthcare industry. They can go by any number of titles, including health advocate, patient navigator, care coordinator, ombudsman, patient relations representative, customer service representative, patient liaison, consumer advocate or even crisis resolution representative.
Patient advocates can work to help patients and their families by providing a variety of services, depending on the patient's needs and the advocate's area of expertise. They may help them to secure health care, manage insurance, or make treatment plan decisions. Services offered by advocates may include:
Medical guidance - Advocates may review diagnoses, treatment options, tests, medications, and medical records and assist with decision-making.
Insurance or financial guidance - They may assist with selecting appropriate insurance, navigating insurance rules, filing and managing insurance claims, and reviewing medical bills.
Legal or ethical advocacy - Advocates can provide guidance with matters such as living wills, advanced directives, disability or worker's compensation, or malpractice
Elder care - Some focus on the care of the elderly. They can locate services to assist with staying independent, find assisted living or nursing home care, and or help individuals navigate Medicare.
ADS is a Team Operation.
Care Team is here for you...
Cherié Lucas has been a healthcare professional for over 35 years. Passionate writer, mentor, healthcare professional and is inspired by life experiences. She grew up in the suburbs, south of Boston, in a town where people were very close to one another South of Boston known as Randolph, MA.
Daughter of Kneeland & Dorothy Hull of E. Bridgewater, MA, Cherié is one of five children. College educated and a successful healthcare business professional with an entrepreneurial mindset, she is a former nurse and life coach and was famous once. She resides in San Diego, CA with her husband, Bryon Lucas a General Contractor specializing as a SR Technician in HVAC. He is also an HVAC Education Instructor. Together they have five children. and three grandchildren.
Cherié cultivated her ability to write in the 90's and began writing for healthcare magazines. After successfully writing short articles, she felt inspired to write about a nonfiction novel. Each chapter is filled with authentic realism and addresses contemporary life challenges from a woman’s perspective. It’s an original story and most will be able to relate to each exciting chapter of No Regrets. Her stories are empowering, diverse and explodes with excitement and empowerment.
Cherie’s life has always revolved around people. Known as the "Solutions & resource gal." Having over 30 years in healthcare from Nursing, Recruitment, Business Consulting in Hospitals, Staffing managing within a 2.9 billion Corporations she found her niche in Home Care & Staffing.
She has an old soul. Helping people is her gift. Her healthcare specialties range from traumatic head injuries in rehab to ortho, to palliative care. Sharing stories along with her fun visual analogies along the way. She has a huge circle of longtime friends from the East to the West. She loves to make people think deeply, have stimulating conversations, belly laughs and believes in doing the correct thing.
In her non-writing life, Cherié works full-time as co-founder and COO of ADS a private team of Home Health Care professionals in San Diego & Los Angeles, CA Counties. She loves watching her home teams of the NE Patriots, Boston Bruins, Celtics, and Red Sox, and SD Chargers. As well as, NASCAR and Formula One races. Cherié rides her own Softail Harley Davidson and enjoys riding along side with her husband and friends. She is an advocate for Elder Services, mental health and is proactive in Fathers Rights and Co-parenting. Her passion is loving people, inspiring others, education, training & development, mentorship and advocating for affordable care.
"Doing what I love is not a job, its a an honor and privilege .
Our referrals say it all. ADS believes that the caregiver and client are the backbone of any home care organization. We are here to assist our communities in providing quality care with affordable rates and a great place to work together as a team. As a community resource, we will constantly pursue the enhancement of our services and determine ways to continue to provide unsurpassed home care with a personal touch of kindness, patience, respect, dignity and loving what we do!
Illness is a stressful time for patients as well as for their families. The best-laid plans can go awry, judgment is impaired, and put simply, you are not at your best when you are sick. Patients need someone who can look out for their best interests and help navigate the confusing healthcare system – in other words, an advocate.
An advocate is a “supporter, believer, sponsor, promoter, campaigner, backer, or spokesperson.”
UTILIZING A HEALTHCARE
ADVOCATE LIAISON TEAM
Select a person you can communicate with and that you trust. It’s important to pick someone
who is assertive and who has good communication skills. Make sure that the person you select is willing and able to be the type of advocate that you need.
Decide what you want help with and what you want to handle on your own. For example, you
may want help with:
- Clarifying your options for hospitals, doctors, diagnostic tests and procedures or treatment
- Getting information or asking specific questions
- Writing down information that you receive from your caregivers, as well as any questions that you may have
- Assuring that your wishes are carried out when you may not be able to do that by yourself.
Decide if you would like your advocate to accompany you to tests, appointments, treatments and procedures. If so, insist that your doctor and other caregivers allow this.
Be very clear with your advocate about what you would like them to know and be involved in
Treatment decisions? Any change in your condition? Test results? Keeping track of medications?
Let your physician and those caring for you know who your advocate is and how you want them involved in your care. Arrange for your designated advocate to be the spokesperson for the rest of your family and make sure your other family members know this. This will provide a consistent communication link for your caregivers and can help to minimize confusion and misunderstandings within your family.
Make sure your doctor and nurses have your advocate’s phone number and make sure your
advocate has the numbers for your providers, hospital and pharmacy, as well as anyone else you may want to contact in the case of an emergency.
Set up the parameters of their permissions to speak with or without out you on your behalf.
ADS CARE TEAM
are all trained to do these tasks.
Simplifying Healthcare Communication
Caregiving & Healthcare Advocacy is connecting clients/patients to doctors, nurses and family members.
Educating them about the benefits of having the ability to enjoy and experience quality of life with vetted, hand-picked, trained, specialty skilled and the best professional caregiver team.
From hospital visits to in-home initial assessment evaluation(s), discharge planning, training, cost containment and education regarding client/patients plan of action for quality of life in their home environment...and more.
HANDS ON CLASS TRAINING
CNA & CAREGIVER CEU's